Return & Refund Policy

Last updated: September 3, 2026

At Blackouedget, we want you to be satisfied with your purchase. Because our products are sourced and shipped specifically for each order, we maintain a limited return policy designed to keep our prices competitive.

1. Returns

You may request a return within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging, including accessories, manuals, tags, and other included materials.

• The product must be in a condition that allows it to be resold.

• You must provide your order number and proof of purchase.

Items that have been used, installed, altered, damaged, washed, or returned without their original packaging may be refused.

2. Change of Mind

Blackout does not provide refunds for simple change-of-mind purchases after the applicable return period.

If you no longer want an item, you may request a return within the 14-day period. Return shipping costs are the customer's responsibility, unless the return is required because the product was defective, damaged on arrival, or incorrect.

Original shipping charges are non-refundable unless otherwise required by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

We may request reasonable information to verify the issue, such as a description of the problem or photographs of the affected product.

If the issue is verified, Blackout may, at its discretion and where permitted by law:

• Send a replacement at no additional cost;

• Provide a partial refund when appropriate; or

• Provide a full refund.

We will determine the appropriate resolution based on the nature of the issue.

4. Refunds

Approved refunds will be issued to the original payment method.

Please allow the payment provider additional processing time after Blackout issues the refund.

Refunds are not issued until the returned product has been received and inspected, except where applicable law requires otherwise.

If an approved return does not meet the eligibility requirements above, Blackout reserves the right to reject the return or issue only the amount required by applicable law.

5. Return Shipping

Unless the item is defective, damaged on arrival, or incorrectly shipped, the customer is responsible for all return shipping costs.

We strongly recommend using a trackable shipping service. Blackout is not responsible for returns lost or damaged while being shipped back to us.

6. Final Sale & Non-Returnable Items

Certain products may be designated as Final Sale at the time of purchase.

Unless otherwise required by law, Final Sale items are not eligible for return or refund due to change of mind.

Products that have been used, damaged after delivery, modified, or otherwise made unsuitable for resale may also be excluded from returns where permitted by applicable law.

7. Order Cancellation

Because orders may be processed quickly after purchase, cancellation requests must be submitted as soon as possible.

Once an order has entered processing or has been shipped, it may no longer be possible to cancel it.

If an order cannot be cancelled before shipment, the customer may request a return in accordance with this policy.

Nothing in this section limits any cancellation or refund rights required by applicable law.

8. Shipping Delays

Estimated delivery times are estimates and may vary due to carriers, customs, weather, holidays, or other circumstances outside Blackout's reasonable control.

If Blackout is unable to ship an order within the timeframe required by applicable law or within a specifically promised shipping period, we will provide the customer with the rights and options required by applicable law, including cancellation and refund where required.

9. How to Request a Return

To request a return, contact support@blackoutedge.com with:

• Your order number;

• The reason for the return;

• A description of the condition of the product; and

• Any other information reasonably necessary to evaluate the request.

Do not send products back without receiving return instructions from Blackout first.

Unauthorized returns may be refused.

10. Refund Abuse

Blackout reserves the right to investigate suspected fraudulent, abusive, or repeated return activity.

Nothing in this policy is intended to limit rights that cannot legally be waived under applicable consumer protection laws.

11. Legal Rights

This policy is intended to operate together with applicable federal, state, and local laws.

Where applicable law provides a consumer with rights that are more favorable than this policy, those legal rights will apply.

Blackout does not exclude or limit any consumer guarantee, warranty, refund right, or other protection that cannot legally be excluded or limited.

Contact: support@blackoutedge.com